Customer digital platform
Global · Third Part Logistics (3PL)
The challenge
What the business needed
A global 3rd party logistics services provider wanted to provide a single window into its T&IL operations for its end customers using a device-agnostic and form-factor agnostic ‘App’.
Solution
How the work was delivered
Customer Digital Platform (CDP)was conceptualized and designed as a multi-tenanted platform to support multiple customers of logistics services provider. CDP was developed and implemented as a progressive web application (PWA) with a primary focus on mobile form factor. CDP supports the following functionalities for end customers – global search, real-time order tracking, incident management, and invoice tracking. CDP integrates with multiple backend systems via APIs.
Screens from the delivered solution
These are AI-regenerated images of our implementation solution.
Technologies
Platforms and tools on this engagement
Moves warehouse and transport transactions between EBS and the WMS.
View technologyOne app on a phone, a scanner, or a desktop browser.
ROI
Business results
0
Countries live at launch, India and the UK
0%
Customer lookups that stay inside the app
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0%
Fewer status calls into the service desk
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Customer testimony
We have been collaborating with SCOPT Analytics on digital transformation for more than three years.
More customer testimonialsWe are deeply convinced that this collaboration has not only empowered us to pioneer innovative digital supply chain solutions, but also expedited our time-to-market and improved customer experience. Our strategic alignment with SCOPT has propelled our ability to harness diverse technology platforms, resulting in remarkable improvements to our warehouse and transport operations and providing real-time visibility to our customers. Our success stories stemming from these initiatives bear testimony to SCOPT’s remarkable acumen in comprehending our complex and unique business requirements and coming up with innovative solutions. Their fusion of astute advisory capabilities with robust technical expertise has consistently delivered solutions that are both cost-effective and agile, bolstering efficiency across our operations. This collaboration has been a key element behind our rapid journey towards digital transformation.
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