Control tower
India · FMCG
The challenge
What the business needed
No centralized capability for tracking in-transit orders. Orders to fleet mapping was not maintained. VTS (Vehicle Tracking System) was used to track fleet. Logistics team were making calls to drivers to track status of orders and shipment ETAs. Lack of mechanism for raising delivery discrepancy alerts and actionable tasks for swift resolution.
Solution
How the work was delivered
Engaged with business and IT stakeholders to understand the different sources of data and strategized on building control tower using scalable micro-services and APIs. Integrated weighment data captured at dispatch from SAP to synchronize orders data with truck’s GPS data coming from 3rd party VTS. Vehicle tracking and auto-SLA computation enabled based on real-time speed and geo-fence data. Aligned with business on escalation matrix and enabled alerts notifications. Alerts are further used to generate tasks for exceptions like delays, speeding and geo-fence violations during deliveries.
Screens from the delivered solution
These are AI-regenerated images of our implementation solution.
Technologies
Platforms and tools on this engagement
Keeps orders, weighment, and manifests in step with the floor.
ROI
Business results
0%
In-transit orders tied to a vehicle
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0%
Fewer driver calls to learn an ETA
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0%
Exceptions closed from the tower the same day
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Customer testimony
We have been collaborating with SCOPT Analytics on digital transformation for more than three years.
More customer testimonialsWe are deeply convinced that this collaboration has not only empowered us to pioneer innovative digital supply chain solutions, but also expedited our time-to-market and improved customer experience. Our strategic alignment with SCOPT has propelled our ability to harness diverse technology platforms, resulting in remarkable improvements to our warehouse and transport operations and providing real-time visibility to our customers. Our success stories stemming from these initiatives bear testimony to SCOPT’s remarkable acumen in comprehending our complex and unique business requirements and coming up with innovative solutions. Their fusion of astute advisory capabilities with robust technical expertise has consistently delivered solutions that are both cost-effective and agile, bolstering efficiency across our operations. This collaboration has been a key element behind our rapid journey towards digital transformation.
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